1. Introduction & Scope
chartes.tech provides brand growth, social media scheduling, and AI-assisted content workflow software for creators, agencies, and businesses. This Privacy Policy describes how we handle personal information collected through our website, web application, APIs, user dashboard, and related services.
This policy applies to individuals who visit our website, register for an account, or use our Services. When you connect external social media accounts (such as Instagram, Facebook, LinkedIn, Google, or YouTube), those third-party platforms operate independently and handle data according to their own privacy policies and terms.
2. Information We Collect
We collect information that is reasonably necessary to provide, support, and operate the Services. You should avoid submitting sensitive personal information to the Services unless it is necessary for your use of the Services.
2.1 Account & Contact Information
- Name, email address, username, and encrypted password.
- Organization name, workspace role, avatar, and timezone preferences.
2.2 Billing Information
- Billing contact details, address, and transaction records. Payment card processing is handled directly by third-party payment processors. chartes.tech does not store raw payment card numbers on its servers.
2.3 User Content & Media Assets
- Visual and media assets uploaded to the platform (such as images, video reels, graphics, and audio).
- Post text, captions, hashtags, draft schedules, and calendar queues.
You are responsible for ensuring that content and personal information you submit to or publish through the Services is used lawfully and that you have the necessary rights, permissions, and authorizations.
2.4 Connected Social Media Information
- Authorization tokens (OAuth tokens and refresh tokens) received when you connect external accounts.
- Account identifiers, channel names, public profile information, and post engagement analytics retrieved via platform APIs.
2.5 AI Prompts & Content Inputs
- Prompts, creative directions, audience descriptions, tone preferences, and resulting AI-assisted drafts.
2.6 Communications
- Inquiries sent to customer support, error reports, and user feedback.
2.7 Device, Log & Usage Information
- IP address, browser type, operating system, pages visited, session duration, and technical error logs.
3. How We Use Information
We use the information we collect for straightforward operational purposes:
- Delivering the Services: Creating and managing accounts, scheduling posts, publishing content to connected channels, and displaying analytics.
- AI Functionality: Processing user-submitted prompts to generate suggested text, captions, or scheduling ideas.
- Customer Support & Operations: Responding to user inquiries, resolving technical problems, and sending service notices (such as password resets and billing receipts).
- Security & Protection: Verifying logins, preventing unauthorized access, mitigating fraud or abuse, and enforcing our terms.
- Service Improvement: Reviewing aggregate usage trends and troubleshooting bugs to enhance product reliability.
- Legal Compliance: Complying with applicable tax, accounting, and legal requirements.
5. AI & Automated Features
When you use AI-assisted tools within chartes.tech, the text prompts and instructions you provide are processed to deliver the requested captions, content ideas, or drafts.
AI outputs are generated algorithmically and may occasionally be inaccurate, incomplete, or unintended. Users should review and verify all AI-generated copy and media recommendations before publishing or relying on them.
6. How We Share Information
We do not sell, rent, or trade personal information. We only share information in the following limited circumstances:
- Service Providers: We may use third-party service providers for hosting, databases, payments, email delivery, media storage, analytics, AI processing, and other services needed to operate the Services. These providers may process personal information only as reasonably necessary to provide their services.
- User-Directed Disclosures: When you schedule or publish content, you direct us to transmit that content and related media to the social platforms you have connected.
- Legal Disclosures: We may disclose information if we believe in good faith that it is reasonably necessary to comply with valid legal obligations, court orders, or governmental requests, or to protect the rights, property, and safety of chartes.tech, our users, or others.
- Business Transfers: If chartes.tech is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, personal information may be transferred as part of that corporate transaction.
7. Security & Safeguards
We maintain reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure.
8. Data Retention & Deletion
We retain personal information for as long as reasonably necessary to provide the Services, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.
When you close your account or request data deletion, we take steps to remove your personal information and active authorization tokens from our active databases. Some information may be retained where required by law (such as financial or tax records) or where reasonably necessary for legitimate business purposes.
Please note that deleted information may remain temporarily in secure system backups until those backups are routinely overwritten in the ordinary course of operations.
9. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have rights regarding your personal information, including:
Applicability & Verification: These rights may vary depending on your location and applicable law, and may be subject to legal exceptions. We may take reasonable steps to verify your identity before fulfilling your request. We respond to verified requests within the timeframe required by applicable law.
You also have the right to lodge a complaint with your local data protection authority if you have concerns about how we handle your personal information.
11. International Data Transfers
chartes.tech operates globally. Personal information collected about you may be processed and stored in countries other than your country of residence, including the United States, where our hosting and service providers maintain facilities.
Where required by applicable law, we implement appropriate safeguards to protect personal information transferred across international borders.
12. Children's Privacy
The Services are intended for adults (18 years of age or older) and are not directed toward children. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected information from a child, we will take steps to delete that information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our Services evolve or as legal requirements change. When changes are made, we will update the "Effective Date" and "Last Updated" dates at the top of this page. If we make material changes, we will provide notice through appropriate channels (such as an in-app notification or email) where required by applicable law.
14. Contact Us
If you have questions, feedback, or privacy-related requests, you can contact our privacy team at:
4. Social Platform APIs & Third Parties
Our platform connects with third-party social networks through their official developer APIs. Our use of information received from these APIs complies with the applicable platform policies:
Third-Party Policies: Independent third-party platforms have their own privacy policies, terms, and data collection practices. chartes.tech does not control how external platforms process data once it has been transmitted to them.
Disconnecting Accounts: You can disconnect your social accounts at any time via the Connected Accounts page or directly within the security settings of the connected platform. Disconnecting removes stored authorization tokens from our active database.